POURfect Policy
Clear expectations for a seamless, elevated, and stress-free bar experience. Your signed service agreement contains the complete terms for your event.
Service Policies
Hidden POURfections is a dry-hire mobile bartending company.
We provide one certified bartender per 50 guests. Your layout, number of bars, menu complexity, and timeline may require additional staff and fees.
Events exceeding 100 guests are subject to a 15% service fee to account for the additional preparation, staffing coordination, setup, breakdown, and operational requirements associated with large-scale service. This fee is not a gratuity.
All package prices are starting rates. Your personalized quote reflects guest count, location, hours, staffing, travel, service fee, add-ons, and special requests.
Your date is secured after the signed agreement and 50% non-refundable deposit are received within 24 hours of your quote.
The remaining balance is due 72 hours before the event. Services will not be provided with an outstanding balance.
All deposits are non-refundable. Cancellations, credits, postponements, and date changes follow your signed service agreement and are subject to availability.
Contracted time includes the agreed arrival, setup, service, and breakdown period.
Extra service is $100 per hour, requires client approval, and depends on bartender availability.
Outdoor events include a $50 fee and require a safe, weather-protected workspace.
Travel fees depend on the event location and will appear in your quote when applicable.
Unless otherwise agreed, the client or venue must provide:
We handle bar-area setup and breakdown when included in your package; general venue cleanup remains the client's responsibility.
Our equipment, décor, barware, and supplies remain our property. Client-purchased alcohol, beverages, décor, and supplies remain the client's property.
We may refuse service to anyone who appears intoxicated, is underage, lacks valid identification, or cannot legally be served.
Our bartenders are licensed, certified, and insured. Unsafe or disrespectful conduct toward staff may end service without a refund.
Frequently Asked Questions
Complete our Event Inquiry Form with your date, location, guest count, event type, and requested services. We'll follow up with availability and a custom quote.
Book as early as possible, especially for weddings, holidays, and peak seasons. A date is held only after your signed agreement and deposit are received.
Yes. Choose from curated cocktails or work with us on signature drinks that match your flavors, theme, and event style.
The client provides the alcohol. We can recommend quantities based on your guest count and menu.
Package inclusions may cover mixers, fresh garnishes, cups, napkins, straws, bar tools, and other cocktail supplies. Your quote will list exactly what is included.
Yes. Options include the Champagne Wall, custom drink toppers, custom napkins, extra bartenders, added service time, and custom bar enhancements.
Tell us as soon as possible. A higher count may require more staff, supplies, a package change, or additional fees.
Date changes depend on availability. Deposits are non-refundable, and all cancellations, credits, or postponements follow your signed agreement.
The balance is due at least 72 hours before your event. Unpaid balances may result in cancellation, and service will not be provided while a balance is outstanding.
Your package will specify whether a bar setup is included. Share any specific style or setup requests in your inquiry.
We arrive on the agreed timeline, set up, prepare and serve drinks, maintain the bar area, and complete the included breakdown.
Share all venue alcohol rules, insurance requirements, permits, and staffing restrictions before booking because they may affect your quote or service.
Events exceeding 100 guests are subject to a 15% service fee to account for the additional preparation, staffing coordination, setup, breakdown, and operational requirements associated with large-scale service. This fee is not a gratuity. Tips for your POURfectionists are always appreciated.